Legal

Terms of Service

Last updated: July 1, 2026

Welcome to Cayu. These Terms of Service ("Terms") govern your access to and use of our websites, platform software, development tools, documentation, and related professional services (collectively, the "Services") operated by Cayu Technologies, Inc. ("Cayu," "we," "us," or "our").

These Terms are written for business customers. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "Customer" refer to that entity. By accessing or using the Services, or by executing an order form, statement of work, or master services agreement that references these Terms (each, an "Order"), you agree to be bound by these Terms. If you do not agree, you may not use the Services.

If you have a separately negotiated master agreement with Cayu that covers the same subject matter, that agreement controls over these Terms to the extent of any conflict.

1. The Services

1.1 Scope

The Services may include: (a) access to Cayu's agent harness and runtime platform; (b) software, agents, integrations, and related deliverables built or operated for Customer; and (c) professional services such as discovery, design, implementation, verification, and ongoing operations, as described in an applicable Order.

1.2 Customer Content and Deliverables

You retain ownership of data, content, materials, and systems you provide to Cayu ("Customer Content"). Subject to payment of applicable fees and the terms of the relevant Order, Customer owns the custom software, agents, configurations, and other work product expressly identified as deliverables in that Order ("Deliverables"), excluding Cayu Property described below.

By using the Services, you grant Cayu a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely as needed to provide, secure, support, and improve the Services for you.

We do not claim ownership of Customer Content or Deliverables. We do not use Customer Content to train foundation models for unrelated customers or public model providers, except where you expressly authorize that use in writing. We will not share Customer Content except as needed to provide the Services, as required by law, or with your explicit consent.

You are responsible for ensuring that Customer Content and your instructions do not violate law, infringe third-party rights, or introduce malicious code.

1.3 Eligibility

The Services are intended for business use. You may use the Services only if you are a duly organized business entity, or an individual authorized to act for one, and you are not barred from receiving the Services under applicable law.

2. Accounts and Commercial Terms

2.1 Accounts

Some features require user accounts. You agree to provide accurate account information, maintain the security of credentials, promptly notify us at contact@cayu.ai of unauthorized activity, and accept responsibility for activity under your organization's accounts. Customer remains responsible for its users' compliance with these Terms.

2.2 Fees and Invoicing

Fees, payment schedules, taxes, and expenses are set out in the applicable Order. Unless otherwise stated in an Order, invoices are due within thirty (30) days of the invoice date. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Fees may change for renewal terms with notice as stated in the Order or these Terms.

2.3 Term, Renewal, and Cancellation

Subscription or platform access terms renew as specified in the Order. Professional services end when the work described in the Order is completed, unless extended in writing. To cancel a renewal where cancellation is permitted, follow the process in the Order or email contact@cayu.ai before the renewal date stated in the Order.

2.4 Refunds

Except as required by law or expressly stated in an Order, fees are non-refundable. Prepaid fees for unused subscription periods after an early termination for convenience by Customer are not refundable unless the Order says otherwise.

3. Rights We Grant You

3.1 License to Use the Services

Subject to these Terms and the applicable Order, we grant Customer a non-exclusive, non-transferable (except as permitted in an Order), non-sublicensable license to access and use the Services for Customer's internal business purposes during the term of the Order.

Access may be interrupted for maintenance, updates, security events, or circumstances beyond our reasonable control.

3.2 Restrictions

Except as expressly permitted by an Order or applicable law, you may not:

• Copy, modify, distribute, or create derivative works from the Services except as needed to use Deliverables you own
• Reverse engineer or attempt to derive source code or algorithms of Cayu Property, except to the limited extent permitted by law
• Remove proprietary notices
• Use bots, scrapers, or automated tools to access the Services in a manner that burdens or circumvents security controls
• Introduce malware, viruses, or harmful code
• Submit unlawful, defamatory, obscene, or harmful content
• Interfere with the Services or other customers
• Violate applicable laws, including export and sanctions laws
• Resell, rent, or provide the Services to third parties as a standalone service without written permission

3.3 Preview and Beta Features

We may offer preview or beta features. Those features are provided "as is," may be unstable, and may change or end without notice unless an Order states otherwise.

4. Ownership and Content

4.1 Cayu Property

Cayu and its licensors own the Services and all underlying platforms, software, tools, libraries, models configurations we supply, know-how, templates, documentation, graphics, UI, logos, and proprietary technology, including any improvements or generalized components that are not unique to Customer ("Cayu Property"). We reserve all rights not expressly granted.

Deliverables may incorporate Cayu Property. Customer receives a license to use that embedded Cayu Property solely as part of the Deliverables and the Services, as described in the Order. Ownership of Cayu Property remains with Cayu.

4.2 Trademarks

"Cayu," "Cayu Technologies," branding, logos, product names, and design elements are trademarks of Cayu Technologies, Inc. Other names and logos belong to their respective owners.

4.3 Feedback

Suggestions and feedback about the Services may be used by Cayu without restriction or compensation. You assign to Cayu all rights in that feedback.

4.4 DMCA Notice

If you believe material on the Services infringes your copyright, send a notice to contact@cayu.ai including identification of the copyrighted work, identification and location of the allegedly infringing material, your contact information, a good-faith statement that use is unauthorized, a statement under penalty of perjury that your claim is accurate and that you are authorized to act, and your physical or electronic signature. We may remove or disable allegedly infringing content.

5. Third-Party Services and Materials

The Services may interoperate with or link to third-party tools, models, APIs, content, or infrastructure ("Third-Party Materials"). We do not control or endorse Third-Party Materials and are not responsible for their accuracy, availability, security, or legality. Your use of Third-Party Materials is at your own risk and may be governed by separate terms between you and the third party.

6. Privacy and Confidentiality

Our Privacy Policy describes how we handle personal information. By using the Services, you agree to our privacy practices as described there.

Each party may receive confidential information from the other. The receiving party will use that information only to perform under these Terms or an Order, and will protect it with reasonable care. These obligations do not apply to information that is public, independently developed, or rightfully received from a third party without duty of confidentiality. A party may disclose confidential information when required by law, after giving reasonable notice where legally permitted.

7. Disclaimers and Liability

7.1 Disclaimers

Except for warranties expressly stated in an Order, the Services are provided "as is" and "as available." To the maximum extent permitted by law, Cayu disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.

Unless an Order expressly states otherwise, we do not guarantee that:

• The Services will be error-free, uninterrupted, or fully secure
• Outputs, recommendations, or generated code will be accurate, complete, or fit for production use without Customer review
• Results will meet every technical, business, or performance requirement
• Every defect will be corrected

Customer is responsible for reviewing, testing, and approving Deliverables and production changes according to Customer's own controls, except to the extent an Order assigns specific acceptance or operations duties to Cayu.

7.2 Support and Remediation

Where Cayu is engaged to build or operate a Deliverable, defects attributable to Cayu's work will be addressed according to the warranty, acceptance, and support terms in the applicable Order. Any commitment to remediate at no additional charge applies only as stated in that Order and does not expand the warranties or liability limits in these Terms.

7.3 Limitation of Liability

To the extent allowed by law, neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of data, profits, goodwill, or business opportunity, even if advised of the possibility of such damages.

Except for liability that cannot be limited by law, each party's total liability arising out of or related to the Services will not exceed the amounts paid or payable by Customer to Cayu under the applicable Order in the twelve (12) months before the claim. If no fees were paid under that Order, the cap is one hundred U.S. dollars (US $100).

7.4 Indemnification

Customer will indemnify and hold harmless Cayu from claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of Customer Content, Customer's misuse of the Services, Customer's violation of these Terms or law, or applications and workflows Customer operates outside the scope of an Order, except to the extent caused by Cayu's willful misconduct.

Cayu will defend Customer against third-party claims that the unmodified Cayu Property, as provided by Cayu, infringes a U.S. intellectual property right, and will pay damages finally awarded, provided Customer gives prompt notice, reasonable cooperation, and sole control of the defense. Cayu has no obligation for claims arising from Customer Content, combinations not supplied by Cayu, or use after Cayu notifies Customer to stop due to an infringement claim.

8. Termination

8.1 Termination by Customer

You may stop using self-serve website features at any time. Orders may be terminated only as stated in the Order or these Terms. Subscription cancellations should follow the Order or be requested at contact@cayu.ai.

8.2 Termination by Cayu

We may suspend or terminate access to the Services if:

• You materially violate these Terms or an Order and fail to cure within thirty (30) days after notice (or immediately for security, fraud, or legal risk)
• Your use creates material security, operational, or legal risk
• Required by law

We will provide reasonable notice when legally permitted and practical.

8.3 Effect of Termination

Upon termination or expiration:

• Your right to use the Services ends, except for licenses to Deliverables that survive under the Order
• You remain responsible for outstanding fees
• Upon written request within thirty (30) days, we will make Customer Content available for export in a mutually agreed format, subject to any surviving security obligations
• Provisions that by nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, and indemnities) continue to apply

9. General Terms

9.1 Changes to These Terms

We may update these Terms from time to time and will revise the "Last updated" date. For material changes affecting existing paid Orders, we will provide at least thirty (30) days' notice through the Services or email where practical. Changes apply to Orders entered or renewed after the effective date unless the Order states otherwise. Continued use of website Services after changes take effect constitutes acceptance of the updated Terms for those Services.

9.2 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

9.3 Dispute Resolution

Except where prohibited by law or superseded by an Order, disputes arising from these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Either party may seek injunctive relief in court for intellectual property or confidentiality breaches. Enterprise customers may negotiate alternate venue or dispute terms in an Order.

9.4 Entire Agreement

These Terms, the Privacy Policy, and any applicable Orders constitute the entire agreement between you and Cayu regarding the Services, and supersede prior or contemporaneous agreements on the same subject, except for a separately executed master agreement that expressly controls.

9.5 Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

9.6 No Waiver

Failure to enforce a provision is not a waiver of that provision or any other provision.

9.7 Assignment

Neither party may assign these Terms without the other party's prior written consent, except that either party may assign to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee assumes the obligations here.

10. Contact Us

For questions about these Terms, contact:

Cayu Technologies, Inc.
Email: contact@cayu.ai